RETURNS/ONLINE ORDER RETURNS

RETURNS

Returns on items can be made in store within 14 days of purchase. Products will only be considered for return if they are undamaged and are accompanied by the original manufacturer packaging. Returns are not accepted on the following items: sale items, bicycles, child carriers, washed clothing, next to skin items and special order items.

Holiday returns:

Items purchased between December 1st and 24th can be returned or exchanged between December 27th and January 10th. No returns or exchanges will be completed on boxing day. All other return stipulations (see above) apply to holiday purchases.

Layaways:

For all layaways, a 25% non-refundable down payment is required. Pricing agreed upon at the initiation of the layaway process cannot be re-negotiated. Items included on a layaway cannot be removed, however additional items may be added. The full balance of a layaway is due within 120 days and layaways remain valid for 45 days from previous payment. If the full balance is not settled within the 120 day period, all deposits and any rights to the product(s) on layaway are forfeit to Woodcock Cycle Works.

Special Orders:

Items that we do not have available in-store are often available from one of our suppliers. If you would like to order something, you can call or email us and we can inform you on pricing and wait period for the item you desire. A 20% deposit is required on all special order items and returns will not be accepted. Special orders will be held for a maximum of 2 weeks following the product arrival at Woodcock Cycle Works.

  

ONLINE ORDERS

WHAT can be returned?

All items with the exception of bicycles, racks and next to skin items.

WHEN do items need to be returned by?

Items need to be returned to Woodcock Cycle Works within 30 days of customer receiving the

order.

WHERE do items need to be returned to?

All returns need to be returned to:

Woodcock Cycle Works

433 St. Mary's Road

Winnipeg, Manitoba, Canada

R2M 3K7 Canada

HOW do customers return items?

Contact us by e-mail (onlineorders(@)woodcockcycle.com) or by phone at (204)253-5896 to confirm return eligibility.

SHIPPING for returns?

Original shipping fees are not refundable. Customer is responsible for the return shipping fees.

CREDIT for returns?

Returns are credited to your credit card or PayPal account once we have received your return and have evaluated the item condition.

Packing materials?

Returns must be packaged the same way as the original shipment was packaged. Packing must be sufficient and prevent any damage to the item(s) shipped.