SHIPPING & RETURNS
We ship across Canada!
For all orders under $500, a $20 flat rate shipping fee will be charged.*
Orders over $500 will ship insured and a $150 flat rate shipping fee will be charged *
*Items that are considered overweight/oversize, require extra handling, hazardous goods, roof boxes and vehicle racks will be subject to a shipping fee.
Please email firstname.lastname@example.org or call us at (204)-594-5121 for more information regarding our website and any shipping/freight inquiries.
Returns on select items can be made in store within 14 days of purchase. Products will only be considered for return if they are undamaged and are accompanied by the original manufacturer packaging. Returns are not accepted on the following items: sale items, bicycles, child carriers, washed clothing, next to skin items, gift cards and special order items.
Items purchased between December 1st and 24th can be returned or exchanged between December 27th and January 10th. No returns or exchanges will be completed on boxing day. All other return stipulations (see above) apply to holiday purchases.
For all layaways, a 20% non-refundable down payment is required. Pricing agreed upon at the initiation of the layaway process cannot be re-negotiated. Items included on a layaway cannot be removed, however additional items may be added. The full balance of a layaway is due within 60 days and layaways remain valid for 45 days from previous payment. If the full balance is not settled within the 60 day period, all deposits and any rights to the product(s) on layaway are forfeit to Woodcock Cycle Works.
Items that we do not have available in-store are often available from one of our suppliers. If you would like to order something, you can call or email us and we can inform you on pricing and wait period for the item you desire. Full deposit is required on all special order items and returns will not be accepted. Special orders will be held for a maximum of 2 weeks following the product arrival at Woodcock Cycle Works.
The return of all online orders must be approved prior to sending back an order. Items must be returned to Woodcock Cycle Works within 30 days of receiving the order. Products will only be considered for return if they are undamaged and are accompanied by the original manufacturer packaging. Returns are not accepted on the following items: sale items, bicycles, child carriers, washed clothing, next to skin items, gift cards and special order items.
To have the return of an online order approved:
Contact us by e-mail (email@example.com) or by phone at (204)253-5896 to confirm return eligibility.
Original shipping fees will be refunded when the returned item has been shipped back to the store. Customer is responsible for return shipping fees.
Returns are credited to your credit card or PayPal account once we have received your return and have evaluated the item condition.
Preparing your package for return:
Returns must be packaged the same way as the original shipment was packaged. Packing must be sufficient and prevent any damage to the item(s) shipped.
Please mark return packages with "ATTN ONLINE ORDERS" and send to the following address:
Woodcock Cycle Works
433 St. Mary's Road
Winnipeg, Manitoba, Canada