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Covid 19 Protocols

Date Modified: August 7th, 2021

Please note the following operational changes.

Revised hours of operation:

Monday to Friday: 12:00pm-7:00pm

Saturday: 10:00am-5:00pm

Sunday: 11:00am-5:00pm

EFFECTIVE SATURDAY, August 7th, 2021

  • We will be operating at maximum capacity
  • MASKS WILL STILL BE MANDATORY within our retail space and at our curbside door. 
  • Please use the hand sanitizer provided at the entrance
  • Please no outside food or drink
  • No consuming beverages while shopping. Our café has seating both indoors as well as outdoors if you would like to sit and have a drink.

We are open to the public with the following protocols and safety measures in place.

WHAT DOES THIS MEAN FOR YOU?

Our front door is unlocked and can be used as an entrance and exit. The back door of the shop will remain an exit only. We also recommend that if you do not require in-person shopping that you visit our webstore. We have curbside pickup, city-wide delivery, and nation-wide shipping available to you!

You can also call or email us at any time for advice. We will do our best to assist you remotely with anything you might require!

MANDATORY FACE COVERINGS: Masks will still be mandatory within our retail space and at our curbside door. If you forget yours at home, we will provide one for you. Despite recent changes made to our province's recent public health mandates to make face coverings in indoor spaces optional, we still want our retail space to be safe and for all customers and staff who may remain at high risk so our policies remain in place until further notice. 

SOCIAL DISTANCING/SANITIZING PROTOCOLS:

We are following strict sanitization protocols and social distancing measures within our store. All staff and customers are to remain 6ft apart at all times while in the shop.

All bicycles being brought in and out of the store will be thoroughly sanitized with 99% isopropyl alcohol in order to protect customers and staff. We are currently sanitizing hard surfaces and high contact points regularly.

SERVICE APPOINTMENTS:

If you are needing any work done for your bicycle or skis, please use our Service Form and we will book you in for the next available date.

Once your appointment has been made, please bring your items to the curbside drop-off/pick up table at the back of the shop 24-48 hours in advance. If no one is there, knock lightly on the door and someone will be out shortly to assist you.

ONLINE PURCHASES/CURBSIDE PICKUP:

Any purchases must be made through our website. We do not accept payment over the phone. If you have any questions, please email us at onlineorders@woodcockcycle.com.

Once you have received confirmation that your order is ready for pickup, come down to the store and head to the back of the building where we have a curbside table set up. If no one is there, knock lightly on the door and someone will be out shortly to assist you.

If you prefer to remain in your vehicle, you can call us at 204-253-5896 ex: 2 and let us know your name, vehicle, and the product you are here to pick up. We will come out with the product as soon as we are able. If you have difficulty reaching us by phone due to higher than usual call volumes, please approach the curbside door and knock.

BICYCLE RETURN/EXCHANGE POLICY: We will be offering a 7 day return or exchange for bikes. Bikes must be returned in showroom condition, and any damage will be inspected before the refund is approved. We reserve the right to refuse a refund if the bicycle is damaged or crashed. Bikes returned may be charged a restocking or cleaning fee depending on the condition of the product.

SKI RETURN/EXCHANGE POLICY: We will be allowing exchange of items purchased in a ski package for reasons due to fit for up to 7 days after purchase. Items must be in unused and resellable condition, accompanied by all packaging and the original receipt. Please email info@woodcockcycle.com for more information regarding this policy.

TEST RIDES: Test rides have been suspended until further notice. We are happy to assist you in getting sized for a bike if you come in store, give us a call, or email us.

Please feel free to contact us during our revised business hours at 204-253-5896 or reach out to us at our email: info@woodcockcycle.com.

Thank you and stay safe,

The Woodcock Team