Deposits, Layaways & Holds
Resulting from the shipping delays and shortages of products currently being experienced as a result of the COVID-19 pandemic, the following policies have been updated to ensure that all customers are accommodated in a manner that is fair to all. Any questions about our policies can be directed to: email@example.com.
Bicycle Returns & Exchanges
Due to the in-store restrictions in place to accommodate COVID-19 protocols, we are not able to offer test rides on bicycles so as to limit customer contact and time spent in-store. Because of this, we have extended a 7 day return/exchange policy which applies to any bike* purchased through Woodcock Cycle Works.
Pre-Purchase Bicycles & Deposits on Pre-Season Orders
Deposits placed on one bicycle Pre-Purchased from our 2021/2022 Pre-Season order are fully refundable or exchangeable at any time between the date the deposit was taken until the date the bicycle is ready for pickup.
If the bicycle is paid for in full and taken home, the standard 7-day return/exchange policy would apply.
Pre-purchased items that have arrived at our store and have a deposit down must be picked up within 14 days for the deposit to qualify for a full refund. Items that remain in store for longer than 14 days are considered under our layaway policy and the deposit will be non-refundable. If the item is not picked up within 60 days of the original arrival date, it will return to store inventory and the deposit will not be refunded.
Pre-Purchased Bicycles: Not Pre-Season Orders
All deposits placed on bicycles that are not from our 2021/2022 Pre-Season order are non-refundable. This would qualify as a Layaway and would be subject to the layaway stipulations stated below.
No products, including bicycles can be placed on hold. A 20% deposit can be placed which will be considered under our Layaway policy stated below. Alternatively, the bike can be purchased in full and returned within 7 days, as per our return policy. Payment must be made in-store, or arranged through our online orders with a personalized payment link which can take up to 3 business days to process.
Layaways can be made on in-store bikes only with a 20% non-refundable deposit. This allows one to secure an item in-store for up to 60 days from the original purchase date, or until the total is paid off. If the item is not paid off by the end of the 60 day period, the item will return to store stock, and the deposit will not be refunded.