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canadian flagWe offer FREE Canada-wide shipping and free city-wide deliveries for orders $250 or more. (Some exclusions apply, please email onlineorders@woodcockcycle.com for details).

How it Works

COVID-19 Service Protocol

1

We are taking bikes for service by appointment only. Any bike that shows up without an appointment will be turned away. All appointments must be made over the phone or by email.

2

Bikes must be dropped off curbside. Please arrange prior to drop off. We will then email or phone you with the quote for the work order. We are not allowing anyone to wait in-store for a quote or work to be done, our showroom is closed to customers at this time.

3

We are extending our 3 month and 1 year adjustment period on new bike purchases. The extension date of the warranty period is to be determined.

4

We are limiting our service to essential services only.

5

All bike touch surfaces will be sprayed with isopropyl alcohol when they are dropped off/ worked on and returned to the customer.

6

Pick up will be arranged curbside and payment will be conducted online only.  You will receive an invoice for online payment. Under no circumstances will customers be allowed to pay in-store.

7

We will not be able to assist in loading or unloading bikes into the vehicle.



Frequently Asked Questions

Where do I drop off my bike?
Bikes can be dropped off at our back door. Once you have arrived in our parking lot, please call the shop at 204-253-5896. A member of staff will come outside and retrieve the bike from you.

How will I get my quote?
We will call or email your quote within two hours of your bike being dropped off. We will not start work on the bike until you have given us confirmation of the quote.

How do I pay for and pick up my bike?
We are currently only accepting online payments at this time.  When the work is completed you will receive an online invoice.  Completed service bikes will be released via curbside pickup once a pickup time has been scheduled between the service shop and the customer.  

Can I get help unloading and loading my bike from my vehicle?
With the social distancing measures in place we will not be able to assist with any unloading or loading of bikes.

Can I bring in my bike without an appointment?
No.  All bikes being dropped off must have an appointment.

Can I make an appointment instore?
No.  All appointments must be made over the phone or by email.

How do I book an appointment?
You can call our service department at (204) 253 5896 or email repairs@woodcockcycle.com

When can I drop off my bike?
Bikes must be dropped off 24 hours in advance of the appointment. If a bike is dropped off the same day of the appointment we will not be able to guarantee the work will be finished that day. We are currently not allowing bikes to be dropped off any earlier than 2 days prior to your appointment.