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SHIPPING & RETURN POLICIES


SHIPPING POLICY

We ship Canada-wide!

Free shipping on orders over $150* Some exclusions apply. 

$200 flat-rate on bikes -Bike ships insured-

$250 flat-rate on E-bikes -Bike ships insured-

$80 flat-rate on skis* Some exclusions apply. 

$50 flat-rate city-wide bike shipping in Winnipeg* -Bike ships assembled-


* Exclusions include but are not limited to Tiem Slipstreams, Bicycles, E-Bikes, Tricycles, Cargo Boxes, Wahoo Kickr Bike, Skis, Child Trailers, and Car Racks.

Certain orders are too large, fragile, and/or heavy to be shipped by our standard methods.

Certain rural locations may require additional shipping fees.

All orders shipping to Quebec, and larger value purchases must be completed with Paypal.

Please email onlineorders@woodcockcycle.com and we’ll let you know if your order requires extra freight.


Please note that if you have requested your order be shipped to an address other than your billing address, we will cancel your order.

IN-STORE RETURNS

Returns on select items can be made in store within 14 days of purchase. 

Products will only be considered for return if they are undamaged and are accompanied by the original manufacturer packaging. 

RETURNS WILL NOT BE CONSIDERED FOR THE FOLLOWING ITEMS:

  • Sale items, child carriers, vehicle mounted accessories, washed clothing, next to skin items (includes padded cycling shorts), water bottles, gift cards and special order items.

7 Day Bike Satisfaction Guarantee:

We want you to love your bike and #newbikeday, but sometimes the bike you chose is not the dream ride you always wanted, therefore: We offer a 7 day exchange only for a bicycle of equal or greater value. 

Some restrictions apply:

  1. All equipment is expected to be returned to us in showroom condition.

  2. Exchanges will be approved once we have been able to inspect the product.

  3. Restocking fees may apply if there is any damage to the bicycle or accessories.

  4. Exchanges may be refused outright if the bicycle is not in showroom condition. 

  5. Heavily used or excessively dirty bicycles will be refused for exchange. 

  6. Any bicycle boxed and shipped will be final sale. 

  7. Accessories mounted to the bicycle may be charged a restocking fee, or labor fee for removal and re-installation. 

  8. All original packaging and original receipt must accompany all items being exchanged.

  9. All Bicycles Sold with a signed Pre-Purchase Agreement before October 2nd, will be eligible for a refund 7 days after taking possession of the bicycle. All exclusions apply.

Holiday returns:

Items purchased as gifts for the holiday season can be returned if accompanied by the original gift receipt and in original packaging up to 14 days after December 25th. No returns or exchanges will be completed on boxing day. All other return stipulations (see above) apply to holiday purchases. If only the gift receipt is provided, an exchange or in-store credit will be the form of return.

Exclusions apply to the following:

  1. All Bicycles - Exchange only, 7 days after Christmas
  2. Smart Trainers - Exchange only, unopened, 7 days after Christmas
  3. Garmin, Wahoo GPS computers - Exchange only, 7 days after Christmas
  4. Thule, Kuat, Yakima racks, boxes, etc, - Exchange only, unopened, 7 days after Christmas
  5. Skis and Ski Packages - Exchange only, unused, 7 days after Christmas

All standard return policies apply.

All exchanges are for items of equal or greater value.

All SALE ITEMS are EXCHANGE ONLY, regardless of gift receipt.

Holds

No products, including bicycles can be placed on hold. A 20% deposit can be placed which will be considered under our Layaway policy stated below. Payment must be made in-store, or arranged through our online orders with a personalized payment link which can take up to 3 business days to process. 

Layaways: 

For all layaways, a 20% non-refundable down payment is required. Pricing agreed upon at initiation of the layaway process cannot be re-negotiated. Items included on a layaway cannot be removed, however additional items may be added. The full balance of a layaway is due within 60 days and layaways remain valid for 45 days from previous payment. If the full balance is not settled within the 60 day period, all deposits and any rights to the product(s) on layaway are forfeit.

Special Orders:

Items that we do not have available in-store are often available from one of our suppliers. Full deposit is required on all special order items and returns will not be accepted. Special orders will be held for a maximum of 2 weeks following the product arrival at Woodcock Cycle Works.

Ski Return/Exchange Policy:

You can exchange or return unused ski items up to 14 days after sale. They cannot be used or show any signs of damage. Any ski showing signs of damage or use will be refused for exchange or return. 

Vehicle Mounted Accessories

All vehicle mounted accessories are final sale once mounted to the vehicle. We will only accept returns on vehicle mounted accessories if they are returned within 14 days in unopened packages, uninstalled and with all original packaging materials. This applies to vehicle racks, roof racks, rooftop storage, rooftop tents, tailgate pads and any other vehicle mounted accessories.

Financing

Purchases made through financing are eligible for a refund within 14 days of purchase with original receipt. All refunds must be conducted in person, and all other return policies apply. Proper identification is required.

SHIPPED ONLINE ORDERS RETURNS

The return of all online orders must be approved prior to sending back an order. Items must be returned to Woodcock Cycle Works within 30 days of receiving the order. Products will only be considered for return if they are undamaged and are accompanied by the original manufacturer packaging. Returns are not accepted on the following items: sale items, bicycles, child carriers, washed clothing, next to skin items, gift cards and special order items.

To have the return of an online order approved:

Contact us via e-mail (onlineorders@woodcockcycle.com) to confirm return eligibility and approval.

Preparing your package for return:

Returns must be packaged the same way as the original shipment was packaged. Packing must be sufficient and prevent any damage to the item(s) shipped. 

Customer is responsible for return shipping fees. 

Reimbursement:

Returns are refunded in the original form of payment once we have received your return in good order.