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SHIPPING & RETURNS

SHIPPING POLICY

We ship across Canada!

Free shipping on orders over $100* Some exclusions apply. Shipping charges will be calculated after checkout for these items by our Online Orders team and you will be contacted via e-mail with a shipping quote.


$100 flat rate on bikes* Some exclusions apply. Shipping charges will be calculated after checkout for these items by our Online Orders team and you will be contacted via e-mail with a shipping quote.

$16.99 flat rate city-wide shipping* Some exclusions apply. Shipping charges will be calculated after checkout for these items by our Online Orders team and you will be contacted via e-mail with a shipping quote.

$50 flat rate bikes ship assembled city-wide* -Parcel through red river- Some exclusions apply. Shipping charges will be calculated after checkout for these items by our Online Orders team and you will be contacted via e-mail with a shipping quote.

* Exclusions include but are not limited to Fatbikes, E-bikes, Trikes, Tandems, Cargo boxes, Trainers, Skis, Child trailers, and Car racks.
Certain products or orders are too large, fragile, and/or heavy to be shipped by our standard methods.
Please email onlineorders@woodcockcycle.com, or call us and we’ll let you know if your order requires extra freight.

Please note that if the order is put through with a shipping address that is different than the billing address, we will cancel the order.

IN-STORE/CURBSIDE PURCHASES

Returns on select items can be made in store, or curbside within 14 days of purchase. Products will only be considered for return if they are undamaged and are accompanied by the original manufacturer packaging. Returns are not accepted on the following items: sale items, bicycles, child carriers, washed clothing, next to skin items, gift cards and special order items. 

Holiday returns:

Items purchased as gifts for the holiday season can be returned if accompanied by a sales receipt and in original packaging up to 14 days after December 25th. No returns or exchanges will be completed on boxing day. All other return stipulations (see above) apply to holiday purchases. If only the gift receipt is provided, an exchange or in-store credit will be the form of return.

Layaways: 

For all layaways, a 20% non-refundable down payment is required. Pricing agreed upon at the initiation of the layaway process cannot be re-negotiated. Items included on a layaway cannot be removed, however additional items may be added. The full balance of a layaway is due within 60 days and layaways remain valid for 45 days from previous payment. If the full balance is not settled within the 60 day period, all deposits and any rights to the product(s) on layaway are forfeit to Woodcock Cycle Works.

Special Orders:

Items that we do not have available in-store are often available from one of our suppliers. If you would like to order something, you can call or email us and we can inform you on pricing and wait period for the item you desire. Full deposit is required on all special order items and returns will not be accepted. Special orders will be held for a maximum of 2 weeks following the product arrival at Woodcock Cycle Works.

7 Day Fit Guarantee:

With our showroom closed, we are unable to offer any in person advice for ski and bike sizing. Because of this, we are offering a 7 day exchange only on any bicycles or ski packages for fit related reasons. Equipment is expected to be returned to us in showroom condition. Exchanges will be approved once we have been able to inspect the product.


   

ONLINE ORDERS

The return of all online orders must be approved prior to sending back an order. Items must be returned to Woodcock Cycle Works within 30 days of receiving the order. Products will only be considered for return if they are undamaged and are accompanied by the original manufacturer packaging. Returns are not accepted on the following items: sale items, bicycles, child carriers, washed clothing, next to skin items, gift cards and special order items.

We accept the following methods of payment:

Paypal, Mastercard, Visa

To have the return of an online order approved:

Contact us by e-mail (onlineorders@woodcockcycle.com) or by phone at (204)253-5896 to confirm return eligibility.

Return shipping:

Original shipping fees will be refunded when the returned item has been shipped back to the store. Customer is responsible for return shipping fees.

Reimbursement:

Returns are credited to your credit card or PayPal account once we have received your return and have evaluated the item condition.

Preparing your package for return:

Returns must be packaged the same way as the original shipment was packaged. Packing must be sufficient and prevent any damage to the item(s) shipped.

Please mark return packages with "ATTN ONLINE ORDERS" and send to the following address:

Woodcock Cycle Works

433 St. Mary's Road

Winnipeg, Manitoba, Canada

R2M 3K7