Service Disclaimers

• Woodcock Cycle Works reserves the right to discontinue or alter service options and pricing without notice. 
• Woodcock Cycle Works reserves the right to refuse, reschedule or cancel service appointments without notice, regardless of whether the service has been confirmed. 
• Woodcock Cycle Works will not arrange/facilitate or insure the shipment of items outside the time of purchase. 
• An additional $3 Environmental/Shop fee will be applied to all service transactions. 
• Labour completed outside of service packages or A la carte services will be charged an hourly shop rate of $70. 
• Additional fees will be applied if cleaning is required to perform the requested service. 
• A storage fee of $3/day will be applied for bicycles left for more than 5-days following the completion of service. 
• Bicycles left for more than 90-days will be donated or recycled. 
• Unless explicitly noted, labour rates do not include the price of parts. 
• Service quotes will not be provided by phone or email.

If you have any service-related questions including the pricing and availability of rush service, please contact our service department by phone: (204) 594 5124 or email service@woodcockcycle.com. 

E-Bike Disclaimers

E-Bikes must use an e-assist system that we carry. It does not need to be a brand
we carry, but the system used must be a system that we carry. Eg, we may service a
Specialized bike that uses a Shimano system, but not a Rad Power bike.

• The above applies even if the work being done does not include the e-assist
  system. The risk is that if an e-bike that we don’t carry malfunctions at any time, we are
  liable to fix it, and will not have the resources required to do so. Even if we’re not
  touching any part of the e-assist system, if it’s not a system we carry, we will not work on it. 
 
• If the battery can be removed to charge, the key must be left with us at drop off.
  Most e-bikes have a battery that can be removed with a key - that key must be left with
  us and the battery must be removed so that we can store the bike and battery separately
  in our storage area. Integrated batteries (that cannot be removed at all) such as those on
  FX+, do not need to be removed.
  
• If the battery has been “rebuilt,” then it must remain off-site. Rebuilt batteries have
  a much higher risk of failure. We do not permit customers to keep their rebuilt batteries in
  the store, at any time, regardless of the brand of the system.
 
• If the system has been modified in any way, we reserve the right to refuse service.
  This includes rebuilt batteries, re-soldered wiring, any ‘speed defeat’ devices, and any
  additional batteries that have been added. We reserve the right to refuse service on any
  e-bikes with any modifications from their stock components. 
 
• If the battery appears to be malfunctioning, we reserve the right to refuse service.
  If the battery is “hot” or if it otherwise appears to be malfunctioning, we reserve the right
  to both refuse service and refuse to keep the bike on-site. 
 
• The e-bike system will be updated while it is on site. Most e-bike systems that we
  carry offer occasional firmware updates for the software stored on the e-bike. In order to
  properly diagnose and identify problems, the e-bike system may need to be updated. If
  the e-bike has been modified, this may render the system inoperable. It is the
  responsibility of the customer to inform us if they do not want their ebike updated.
  Otherwise, any time it is in for service, assume that it will be plugged in and updated
  without confirmation.